How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

Our delivery partner then brings the package to you and delivers contactless. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Does LooksKart ship all over india?

Yes! LooksKart ships throughout India with a priority delivery network that ensures your products are delivered at a lightning speed while handling your goods with utmost care.

How do I track my order the process stage?

Generally we aim to dispatch your products within 3-4 days. 

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. 

You can track the status of your package through the email and timelines mentioned. In case you face any difficulty during tracking, you can reach our customer support on +91 99533 33412 via whatsapp. Our representative shall respond within 1 business day.

What is the estimated delivery time?

Lookskart chooses to partner only with selected delivery companies that come with an  accredited reliability to ensure a hassle free experience while delivering to your doorstep. All our deliveries are made through express channels, as we deliver products within Delhi & NCR region within 48 hours & up to 4-5 days anywhere across India. 

(Excluding public holidays and other non working days) 

(In case you are purchasing from a special zone, you could experience a slight delay)

What if the product goes out of stock after I order?

Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.

While we are trying our best to avoid this situation, these products might delay your order. We will target to dispatch all orders within 5 days of the order date.

Will my order be shipped in multiple shipments? What does this mean?

Don't worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping charge if applicable, and on the first package you receive.

​Free Shipping above order value INR: 2500/-

​(To be agreed by the customer upon account creation/s.)

Our Exchange & Returns Policy

Our Exchange & Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated in January 2021.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. All return requests must be placed within 4 hours of receiving along with LIVE PHOTOS to our email address lookskart@lookssalon.in 

Please ensure you mention the order number along and write to us from the email ID authorized by you at the time of placing your order and mention your registered contact number so that we can verify the details for you as it may take longer in case any of these details are missed out but please be rest assured that our team will be at your service.

Right to Cancel

You have the right to cancel the order within 24 hours without giving a reason.

When is my order eligible for Exchange/Return?

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an damaged/incorrect/expired item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We provide options of both exchange and refund for the ease of our clients once the verification process is completed by our support team. 

Wereview each case individually when considering the exchange/return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

Please note that we do not provide exchange/returns unless the product received by you is tampered, damaged, incorrect or expired.

Will you refund my postage costs to return an item?

We will bear the costs of all refund / exchange if and when agreed to at our customer care department.

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at +91 99533 33412 or write to us at lookskart@lookssalon.in